| I am quite
tall and heavy. Can a stairlift safely take my weight?
Seats are adjustable to suit different heights. Stairlifts can transport
weights of up to 25 stone, depending on the angle of the stairs
and the features required.
Will a stairlift cost a lot in electricity?
No, it is estimated that regular use of a stairlift over the period
of a month uses about the same amount of electricity as boiling
a kettle once.
Are my internal walls strong enough?
Stairlifts are not fixed to walls, they are attached to the treads
of your stairs, so there is no need to worry about internal walls.
Our vertical lift has free-standing tracks so it does not have to
be fixed to a load-bearing wall.
How soon would you attend my lift if it broke
down?
We usually try to get to you the same day, and if we can’t,
within 24 hours. We do first talk over your problem by ‘phone,
because there are times when a lift may have been inadvertently
switched off.
How long do lifts take to install?
A straightforward stairlift can be installed in 2-3 hours. A curved
stairlift takes 5-6 hours. Vertical lifts (through-floor lifts)
take 3-4 working days – you should allow half a day for the
preparatory building work (including electrician and plumber if
necessary) and a day and a half for the installation. We arrange
all building work and try to get our engineers in as soon as possible
after the preparatory work has been completed.
How much room will a stairlift take up on
my stairs?
Straight stairlifts range from 11”- 13” wide when folded.
Curved stairlifts are around 16” wide. In most cases we suggest
they are kept parked at the bottom of the stairs, where they are
easier to get around for other people using the stairs.
What if I need a radiator to be moved? Or
there isn’t an electric socket close enough?
We will note all these matters during our on-site survey and they
will be included in the preparatory work in our quotation.
Can I rent a stairlift instead of buying
one? Or buy one secondhand?
We do rent out stairlifts, but only straight-track ones.
This is because curved tracks are never re-used – each is
customer made for its original owner. Reconditioned, or secondhand
stairlifts and vertical lifts are also available. Please refer to
the secondhand and rentals
page for more details.
Will there be a lot of mess during and after
installation?
Installing a stairlift is not particularly messy, nevertheless all
our engineers make a point of clearing up after their work. We clean
up but we don’t redecorate. That means that if we have to
remove a handrail, we will make good the holes in the wall but not
paint or wallpaper it over.
Are stairlifts noisy?
No, modern stairlifts are fairly quiet in operation. You can check
them out for yourself by visiting our showroom in Horley, Surrey.
Please call to arrange an appointment on freephone 0800 54 20 466
or 01293 785185.
If you have any queries not answered here, you can email us at
enq@ascenditlifts.co
uk, or use the form on the contact
us page or call the freephone number at the top of this page.
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